The quality of service provided to your customers, and the morale and attrition rate of your agents, are directly related to the quality of training provided to your staff.
Typically, initial training programs cover product, policy, corporate and systems knowledge. The reps are usually in classroom training for approximately two to three weeks before they are ‘on the phones' - usually paired with more experienced reps and with assistance from trainers or supervisors
Training Core Contact Centre Agents
-
Excellent Customer Service
-
Culture in Service Excellence
-
People in Service Excellence
-
Customer Communication
-
Creating Customer Loyalty
-
Building Lasting Customer Rapport
-
Handling Customer Complaints
-
Dealing with difficult Customers
-
Customer Satisfaction Measurement
-
World of Customer Service Excellence
-
Customer Relations and Retention Strategies.
